Returns & Refund Policy

Title

At Solar Buddies, your satisfaction is our top priority. We want you to feel confident when purchasing our refillable sunscreen applicators and sun safety products. If for any reason you’re not completely happy with your order, our Refunds and Returns Policy is here to make things right.

We’ve designed our Solar Buddies returns process to be simple, hassle-free, and transparent—because we believe shopping for eco-friendly sun care products should always be a positive experience from start to finish.

 

Solar Buddies Returns & Guarantee

We want you to feel confident when shopping with Solar Buddies. That’s why we offer a 14-day return policy on all products if you no longer want your items, provided they are returned in unused and resalable condition. In addition, every purchase is covered by our 30-day product guarantee.

  • If your sunscreen applicator or sun safety product is faulty or becomes faulty, you may return it within 30 days of delivery for a full refund or exchange.
  • If an issue occurs after 30 days but within 6 months, we will provide a replacement for the faulty part (please note: shipping costs are excluded).

All refunds, exchanges, and replacements are processed quickly, with replacements issued within 7 days of the returned item being received at our warehouse.

 

How to Return a Solar Buddies Product

Returning an item is quick and easy with Solar Buddies. Follow these simple steps to complete your return:

 

  1. Start your return online – Use our free Royal Mail returns portal to create your return label.
  2. Contact customer support via our contact us page with your order number and reason for return to begin the process.
  3. Repack your item – Place the product in its original packaging, if possible, including any accessories or documentation that came with it. Please ensure items being returned because they are no longer wanted are in unused and resalable condition.
  4. Ship your return – Use a trackable shipping method. If you use the Royal Mail portal, a free return label will be provided.
  5. Inspection of your item – Once received, our team will check your return to ensure it meets our returns policy criteria.
  6. Refund or exchange – If approved, we’ll process a refund to your original payment method or arrange an exchange, usually within 7 working days.

 

Solar Buddies Returns Policy – Conditions

To qualify for a return, all Solar Buddies products must be sent back in their original condition, unused, and with the packaging intact. This ensures that returned items remain in resalable condition.

  • Return timeframe – Returns must be initiated within 30 days of delivery in line with our Solar Buddies returns policy.
  • Refunds – Approved refunds will be processed for the full purchase price (excluding shipping charges) and issued within 7 working days of us receiving your returned goods.

Our goal is to make the refunds and exchanges process as straightforward as possible, giving you confidence when shopping for our refillable sunscreen applicators and sun safety products.

 

Damaged or Defective Items

In the rare event that your Solar Buddies sunscreen applicator or other sun safety product arrives damaged or defective, please contact our customer support team right away. We’ll work quickly to resolve the issue and arrange either a replacement or a refund, depending on your preference.

 

Our Solar Buddies returns policy is designed to give you peace of mind, ensuring that every family enjoys our eco-friendly sun care products in perfect condition.

 

Need Help with Returns?

If you have any questions about the Solar Buddies Refunds and Returns Policy or need assistance with a refund, exchange, or replacement, our friendly customer service team is here to help.

 You can reach us anytime at help@solarbuddies.co.uk for support with your sunscreen applicator returns or any other sun safety product enquiries.
 

Return Address

Solar Buddies Ltd, Unit 2 Avondale Industrial Estate, Cwmbran, Torfaen, United Kingdom, NP44 1UG